This statement details how the BetterPoints App uses your personal information. It also lets you know your personal information rights.
If you want to know more, please contact our privacy team at: [email protected]
Overview
This is a summary of the personal information we collect and what it is used for. We do not use your personal information for any other purposes. Further details are provided later.
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App functions or information use |
Personal information collected and used |
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Account creation and maintenance: |
Name, email address, and unique password created by user. |
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Targeting app functionality (including access to the app) to specific groups or users: |
Age, gender, location, address, and postal code. |
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Attribute information to specific groups or users for research, analytical, modelling, planning, and statistical purposes: |
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Sending notifications (not marketing notifications) to users, including account set-up verification and messages about your interaction with the application: |
Name, email address. |
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In-app surveys and collation and use of responses for research, analytical, modelling, planning, and statistical purposes: |
We may also ask you to participate in surveys. You don’t have to, but if you do you may be providing details like: employment status; earnings; employer details; and details relating to other members of your household. |
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Delivering activity related rewards or prizes: |
Name, email address, postal address. |
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Providing users with details of their activities and journeys: |
(A) Activity date, time, duration, journey route on map. (B) Length of journey/activity; route of journey/activity; modes of transport (including location information and waypoints, provided through the tracking function of the app). |
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Participation in challenges and prize draws: |
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Reviewing your activities for research, analytical, modelling, planning, and statistical purposes (information analysis): |
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Maintenance of BetterPoints |
User account details and BetterPoints balances. |
What we use your personal information for
Account creation and maintenance
When you first register to use the BetterPoints App, we ask you to provide personal details to get you started. This includes your name, email address, year of birth, location, and postal code. We also ask you to create a secure password for accessing the BetterPoints App and protecting your account.
App availability and functions
Age
The BetterPoints App is not intended to be used by persons under the age of thirteen.
Availability and functionality,
When you use the BetterPoints App, you will be invited to participate in activities (like surveys and tracking journeys) based on where you live, your age and gender. We collect these details so you get the most appropriate invitations and get the most out of your experience with the BetterPoints App.
Tracking your activities
A key function of the BetterPoints App is the ability for you to track and monitor your activities. This allows you to participate in activities and earn BetterPoints. The tracking function also allows you to better understand your travel and transport habits, as well as your physical activity.
Your activities are recorded by the BetterPoints App using location tracking technology. For each activity this works out the route taken, distance travelled, and the activity type, like driving, taking public transport, walking or cycling. When you first register, you are asked if you want to turn on automatic tracking. If you do, your device will automatically track, map, and record your activities. The personal information relating to your activities (like location information) will be used in the ways described in this Statement.
To turn tracking off, press play in the BetterPoints App and slide to “off”, or go to the locations settings on your device and disable tracking for the BetterPoints App.
Sending notifications
The BetterPoints App will occasionally send you notifications using your email address. These notifications will relate to the administration of your account or the use of the BetterPoints App.
Surveys
We will also ask you to take part in surveys through BetterPoints App. You do not need to take part but if you do the information collected will be used for research, modelling, analytics, and statistics - as further explained in the particular survey.
Personal information you provide about others in a survey will be used in the ways set out in this Statement or the survey. Please let the other person know you are providing their personal information, get their permission to share that information, and let them know about this Statement.
Rewards and prizes
You can earn rewards or win prizes based on your activities and how you use the BetterPoints App. We will use personal information about your activities (such as date, time, duration, type of activity and route taken), and your participation in surveys, challenges, and events to support those activities and provide you with rewards. The outcomes of challenges can be published in the BetterPoints timeline – but we do not disclose information that will identify you.
Research, Modelling, Analytics, and statistics
As well as supporting your goals through programmes, challenges and events, the BetterPoints App lets us collect and use information that helps inform our research, or the research of sponsors of BetterPoints hosted programmes.
This research focusses on travel behaviour, improving health and well-being, and environmental sustainability.
The personal information we use for research, modelling, analytical, and statistical purposes, will only be used as part of combined information and data.
When you agree to joining a specific BetterPoints hosted programme, we will provide further details of how your personal information will be used in connection with that programme before you enrol. You can then decide whether or not you wish to join that programme.
Other uses of your personal information
Provision of services generally
We may provide you with additional services through the BetterPoints App. We will use your personal information as is necessary to fulfil the terms and conditions of the BetterPoints App.
Invitation to programmes
If you have specifically consented for us to do so, we will use your email address to send you invitations to take part in programmes using the BetterPoints App or BetterPoints technology. You can opt-out of receiving these emails at any time.
Enquiries
If you enquire about the BetterPoints App or our related services we use personal information you provide as part of that enquiry, or in subsequent related communications, only for the purposes of:
- contacting you in connection with the BetterPoints App or our services;
- providing you with information about the BetterPoints App or our services; and
- responding to, progressing, and managing your enquiries and requests.
Legal rights
We will also use your personal information in connection with the exercise of our legal rights.
Administration, quality, and training
So we can administer our business (including in accordance with legal or other obligations we must meet), and our relationship with you, we will use your personal information. It will also be used in connection with the maintenance of our quality standards and the provision of internal training.
System and product development
Your personal information is also used in the development and improvement of our systems and products. This can include providing your personal information to third parties so they can provide services to us in respect of system and product development or improvement, but they will only be able to use your personal information in accordance with our instructions.
Who else gets your personal information?
Programme Sponsors
When you agree to participate in a specific programme, we will share your personal information with the programme sponsor. Details of what and how the information is shared will be provided in the details of the programme. We will also provide details of the sponsor’s privacy statement. You do not need to participate in a programme if you do not wish to.
Service providers
To help us provide our solutions and services, we share your personal information with third parties who provide services to us, including:
- information technology and information services providers;
- other third-party service providers; and
- professional and other third-party advisers.
These third parties can only use the personal information we share to provide their services to us or to support our delivery of our services to you.
Security of personal information and where it is kept
We use strict procedures and security features to ensure the confidentiality and security of your personal information. This includes using third party hosting services that meet the highest international security and resilience standards. Unless we inform you otherwise, your personal data is kept in the United Kingdom or the European Union.
How long we retain your personal information
We keep your personal information until you close your account with us. Once you close your account, your personal data is deleted or permanently anonymised.
Lawful use of your personal information
We only use your personal information if lawfully we can do so. The following table details this:
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App functions or information use |
Lawful basis for our use of your personal information |
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Account creation and maintenance: |
Your use of the BetterPoints App is subject to its terms and conditions. We use your personal information in this way to perform our contract with you. |
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Targeting app functionality (including access to the app) to specific groups or users: |
We use your personal information in this way to perform our contract with you. |
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Attribute information to specific groups or users for research, analytical, modelling, planning, and statistical purposes: |
We use your personal information in this way for the purposes of BetterPoints’ legitimate interests. |
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Sending notifications (not marketing notifications) to users, including account set-up verification and messages about your interaction with the application: |
We use your personal information in this way to perform our contract with you. |
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In-app surveys and collation and use of responses for research, analytical, modelling, planning, and statistical purposes: |
We use your personal information in this way for the purposes of BetterPoints’ legitimate interests or as detailed in the information we provide about the survey before you enrol |
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Delivering activity related rewards or prizes: |
We use your personal information in this way to perform our contract with you (including in respect of the terms and conditions of any particular challenge or activity). |
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Capturing details of your activities and journeys (through the tracking function): |
You have consented to the use of the tracking functionality of the BetterPoints App. You can turn tracking off at any time. |
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Participation in challenges and prize draws: |
We use your personal information in this way to perform our contract with you (including in respect of the terms and conditions of any particular challenge or activity). |
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Reviewing your activities for research, analytical, modelling, planning, and statistical purposes (information analysis): |
We use your personal information in this way for the purposes of BetterPoints legitimate interests. |
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Maintenance of BetterPoints |
We use your personal information in this way to perform our contract with you. |
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Sharing personal information with programme sponsors. |
Unless otherwise stated in the information about the specific programme, we share your personal information in this way for the purposes of BetterPoints legitimate interest – but only if you enrol into the specific programme. |
Your rights
Tracking
If you want to withdraw consent for tracking, simply turn the tracking off. To do this, go to the locations settings on your device and disable tracking for the BetterPoints App. However, this won’t affect our use of the personal information already collected with your consent.
Once you disable tracking, we will not be able to collect or use information about any subsequent activities you complete after the tracking has been disabled.
Legitimate interests
The following use of personal information is undertaken in the legitimate interest of BetterPoints to further our aims in improving travel behaviour, health and well-being, and environmental sustainability:
- attribute information to specific groups or users for research, analytical, modelling, planning, and statistical purposes;
- reviewing your activities for research, analytical, modelling, planning, and statistical purposes (information analysis); and
- sharing personal information with programme sponsors.
You can object to our use of your personal information in this way at any time. The easiest way to do this for future activity is to disable the tracking functionality of the BetterPoints App. You can also contact the privacy team: [email protected].
Accessing, deleting, rectifying, and moving your personal information
You have the right to:
- access your personal information;
- rectify any incorrect personal information;
- limit how we use your personal information; and/or
- have your personal information transmitted to another data controller.
If you want to exercise these rights, let us know by sending us a request from within the app, by email or in writing. You will need to provide sufficient information to verify and complete your request. We will complete your request within thirty days, subject to any legal or other requirements that requires us not to complete your request, in which case we shall inform you of this where we are permitted to do so.
Lodging a complaint
You can complain about our processing of your personal information with your local data protection authority. BetterPoints’ supervisory authority is the UK’s Information Commissioner’s Office: www.ico.org.uk
How do you contact us?
The data controller is BetterPoints Ltd
You can write to us at: 3 The Mount, Trumpsgreen Road, Virginia Water, Surrey, GU25 4EJ, United Kingdom.
If you wish to contact our data protection officer in relation to our use of your personal information, you can do so by emailing: [email protected].
This Statement is effective from 15th April 2021. To see prior privacy statements, email [email protected]